AHrik - Terms and Conditions

Last Updated: September 24, 2025

 

1. Introduction

Welcome to AHrik.com. This website and its associated services (collectively, the "Platform") are operated by AHrik ("we," "us," or "our"). These Terms and Conditions ("Terms") govern the access to and use of the Platform by any person ("User" or "you").

By accessing the Platform, creating an account, or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with these Terms, you must not use this Platform.


2. User Account and Obligations


2.1. Eligibility: You represent that you are at least 18 years of age or are accessing the Platform under the supervision of a parent or legal guardian.

2.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to accept full responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach of your account. AHrik shall not be liable for any loss or damage arising from your failure to comply with this security obligation.

2.3. User Conduct: You agree not to use the Platform for any unlawful purpose or in any way that could damage, disable, or impair the Platform. Prohibited activities include, but are not limited to:

  • Transmitting any material that is unlawful, harassing, defamatory, obscene, or invasive of another's privacy.
  • Infringing upon the intellectual property rights of AHrik or any third party.
  • Attempting to gain unauthorized access to our systems or engaging in any activity that disrupts the service.
  • Using the Platform for any fraudulent or illegal transactions.

We reserve the right to terminate or suspend your account without prior notice for any violation of these Terms.


3. Products, Pricing, and Availability


3.1. Product Information: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, colours, or other content are entirely accurate, complete, or error-free. Sizing and measurements are approximate and may have a minor variance of up to ±2%.

3.2. Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes unless stated otherwise. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time your order is confirmed.

3.3. Errors and Availability: In the event of a pricing error or if a product becomes unavailable after an order is placed, we reserve the right to cancel the order. In such cases, we will notify you and issue a full refund for any payment made.


4. Orders and Payment


4.1. Order Acceptance: Placing an order on the Platform constitutes an offer to purchase a product. All orders are subject to our acceptance. An order confirmation email will be sent to you, which signifies our acceptance of your order.

4.2. Payment Methods: We accept payments via UPI, Credit/Debit Cards, Net Banking, supported digital wallets, and Cash on Delivery (COD), subject to availability and eligibility. All online transactions are processed through secure, PCI-DSS compliant payment gateways.

4.3. Payment Failure: If a payment fails or is declined, your order will be automatically cancelled.


5. Shipping and Delivery


5.1. Coverage: We ship to most locations across India ("Pan-India"). Delivery to certain remote locations may not be possible or may incur longer delivery times.

5.2. Delivery Timelines:

  • Metro Cities: 3-7 business days.
  • Other Locations: 7-15 business days.
  • Made-to-Order Products: Timelines will be communicated separately at the time of order.
    Note: These are estimated timelines and may be extended during festive seasons or due to unforeseen circumstances.

5.3. Shipping Charges: Shipping charges are calculated at checkout based on the order value, weight, and delivery location. These charges are non-refundable, except where the product delivered is defective or incorrect.


6. Cancellation, Returns, and Refunds


6.1. Order Cancellation:

  • By User: Orders may be cancelled without charge any time before they are dispatched. Once dispatched, the order will be treated as a return.
  • By AHrik: We reserve the right to cancel any order due to product unavailability, pricing errors, or suspicion of fraudulent activity.

6.2. Return Eligibility:

  • Return Window: Products are eligible for return within 7-15 days from the date of delivery, as specified on the product page.
  • Condition: Products must be unused, unwashed, and returned in their original condition with all tags and packaging intact.
  • Non-Returnable Items: Customized products, intimate wear, and items purchased during final sale events are not eligible for return unless defective.

6.3. Return and Refund Process:

  1. Initiate Return: Contact our customer support to request a return authorization.
  2. Ship Product: The customer is responsible for the return shipping costs, unless the item is defective or incorrect.
  3. Quality Check: All returned items undergo a quality inspection.
  4. Refund Processing: Upon successful inspection, a refund will be processed within 7-10 business days to the original payment method or via bank transfer for COD orders.


7. Intellectual Property Rights


All content on this Platform, including text, graphics, logos, images, and software, is the property of AHrik and is protected by Indian and international copyright and trademark laws. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.


8. Limitation of Liability & Disclaimer of Warranties


The Platform is provided on an "as is" and "as available" basis. To the fullest extent permissible by law, AHrik disclaims all warranties, express or implied.

In no event shall AHrik be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform or the products purchased. Our maximum aggregate liability to you for any claim shall be limited to the value of the product purchased from the Platform.


9. Indemnification


You agree to indemnify, defend, and hold harmless AHrik, its directors, employees, and affiliates from any and all claims, liabilities, damages, and costs (including legal fees) arising from your use of the Platform or your breach of these Terms.


10. Privacy Policy


We collect and process your personal data in accordance with our Privacy Policy and applicable laws, including the Information Technology Act, 2000. By using our Platform, you consent to such processing.


11. Governing Law and Jurisdiction


These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in [Your City, e.g., Ahmedabad], India.


12. Grievance Redressal


In accordance with the Consumer Protection (E-commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

  • Name: Deepak Sonkar
  • Email: deepak@ahrik.com
  • Response Time: Acknowledgment within 48 hours and resolution within one month.


13. Modifications to Terms


We reserve the right to modify these Terms at any time. All updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Platform following the posting of changes will constitute your acceptance of such changes.


14. Contact Information


For any queries regarding these Terms, please contact our Customer Support:

  • Email: support@ahrik.com
  • Phone: +91 8487825207
  • Address: Matafalia, Navsari, Gujarat 396445